FAQ

FREQUENTLY ASKED QUESTIONS

To all our valued customers or users, here is where you can find more clarifications to some of the frequently asked questions. We hope this could serve you better !

01

What is Beebox

Started selling online in May 2018, Beebox is a Malaysian homegrown ‘bento’ (compartmentalised) styled stainless steel lunch box brand. Inspired by healthy living and balance diet for children, it is created to promote zero waste eating habit, the reusing of eating utensils and to spark a balance eating habit through the bento concept. Our customers’ ranges from school going children, busy working adults, food bloggers to healthy eating enthusiasts. Beebox is simply a concept that create convenience and healthy eating companion for all. We currently have one main series, which is the Classic Series : Beebox Classic FLEXI and Beebox Classic THREE.

02

Materials

Beebox is made of 18/8 grade stainless steel. It is durable and is food grade material. With proper care and usage, it could last forever.

03

What is Compartmentalised Lunch Box 

Compartmentalised lunch box simply allows a variety of food to be put over and its ability to segregate the variety in a neat and visually attractive manner. We are confidence that Beebox will emerge as the first rising brand that provide such a solution in Malaysia. Beebox Classic Series is not leak proof, therefore for food with heavy gravy, it is easily resolve with using lining such as dry salad leaves, or natural wax paper. Alternatively, a separate leak proof container will help.

04

International Purchase

We are currently available to serve the Malaysia closely. However, we welcome international purchasers, order could be made online via credit card or a Paypal account. The currency for international purchasing will be in USD. For further questions or business related queries, kindly email to info@beeboxbento.com

05

Warrantee

Beebox Creative World offers 1 year manufacturer defects warrantee, on one to one return – for manufactured parts defects eg. lockset. To qualify for the Warrantee Claim, purchasers would need to register themselves within 14 Days from the Order Date and send the following information to sales@beeboxbento.com. 

Name | Contact | Product Purchased | Order Date with Proof of Purchase

 

To make Warrantee Claim, purchasers would need to send the following information to sales@beeboxbento.com

Name | Product Returning | Explanation & Pictures of Defects | Order Date with Proof of Purchase

Verification would take place and a clearance is required for the replacement claim. The approval would only take place after confirming that there is no tampering of the item as accordance to the GUIDE AND USAGE (refer no.7) of products as well as self-causing damages.

Verification would take 3 days and Replacement would take between 14 days to 20 days.

Beebox Creative World would not entertain any Warrantee Claim without registration. 

06

Delivery Period

MALAYSIA – Beebox is delivered to your door step between 3 to 5 working days for West Malaysia and 5 to 7 working days for East Malaysia via online purchase. 

SINGAPORE – Beebox is delivered to your door step within 7 to 12 working days throughout the region via online purchase. 

OTHER COUNTRIES – Beebox is delivered to your door step within 21 working days via online purchase. 

07

Guide and Usage

To ensure a long lasting utilisation, use hand wash method only. Use a soft brush or small sponge to wash for quick and normal rinsing. For thorough cleaning, use soap with warm to hot water and rinse several times and then dry.

Do not use Beebox product in oven or microwave.

Beebox is refrigerator safe and freezer safe.

08

Offline Purchase

Beebox is available to be purchased physically at POP by Jaya One :

100-G.041 Block J, The School, Jaya One, 72A, Jalan Universiti, Petaling Jaya, 46200 Petaling Jaya, Selangor

Sunday to Thursday – 11 am until 10 pm
Friday & Saturday – 11 am until 12 am (midnight)

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